Technical Support | MOOD: Santa Barbara
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Technical Support

Do you have questions? We have answers!

Help! I need to change my…

GuitarBelow are the logins buttons for each specific receiver MOOD: Santa Barbara | Muzicraft offers. Not to worry, if you aren’t quite sure how to do this simply fill out the form or call us and we will be happy help you.


Below is the button to login into the MOOD: Voice (Marketing On Hold) site. If you do not have, or remember your login information, not a problem. Simply contact us and we will be happy to help you.

LG-TelevisionCan’t find a channel? Please remember to look at which programming package you have and if that particular channel is included. We would be happy to change your programming package to meet your needs. Please give us a call to change it for you. Thanks!

Frequently Asked Questions (FAQ)

Why should I work with a professional sound system designer?

Because we’re fun!  No…  really!  MOOD: Santa Barbara | Muzicraft has been serving the Tri-Counites area since 1952.  That’s over 63 years of audio and video design integration!

What happens if my equipment stops working?

First, take a deep breath.  We’ve got you covered!

In addition to expert design and installation, MOOD: Santa Barbara | Muzicraft prides itself by offering a highly trained repair technician team. We are a local company serving the Tri-Counties since 1952. Our technical staff is dedicated to responding to service calls within 24 hours, and our weekend and holiday service is available 365 days a year. We even provide no charge loaner equipment until your, customer-owned, equipment is repaired. Additionally, we can service your business any time, anywhere through our service network throughout the country.

Can MOOD: Santa Barbara | Muzicraft work with my builder to fit in the best audio | video system?

Of Course! Our expert system design engineers, technicians, and sales staff are accustomed to working with architects, interior designers and builders to ensure your system meets with the engineering and aesthetic requirements of your space.

We provide this expert consultation at no additional charge to you!

Can I have multiple locations installed at the same time?

Absolutely! MOOD: Santa Barbara | Muzicraft can complete installations in throughout the Tri-County area, all according to your schedule.

Additionally, since Muzicraft is the parent company for MOOD: Santa Barbara, we are able work with affiliate and corporate owned MOOD Media Corporation offices nationwide, enabling us to extend your audio and video image well beyond our backyard and go Nationwide!

If I call for a system installation or service request, who will come out to do it?

MOOD: Santa Barbara | Muzicraft guarantees you’ll always work with a MOOD: Santa Barbara | Muzicraft employee. Our expert design, installation and service technicians receive extensive training and maintain dozens of certifications within their areas of expertise. You can rest assured that the MOOD: Santa Barbara | Muzicraft support you count on will be available to you at every step of the way.

Since 1952, We’ve Been Here To Help!

Technical Questions

Why does my music receiver read "LOS MUSIC" on the display?

Profusion-IS-FrontWe hope that this trick helps!  Please simply unplug your receiver, wait for 30 seconds, and re-plugin the receiver.  But, if this process does not correct the problem, please contact our Technical Support Department at 805-965-5268. Thanks!

How do I change the channel on my Encompass SR Receiver?
How do I change the channel on my Profusion IS Receiver?
How do I force a message to play with my Profussion IS Receiver?
How do I get the device information from my Profusion IS Receiver?
How do I FORCE UPDATE my Profussion IS Receiver?

Still Have Questions?  No Problem! We’re Here To Help!